Your health is important to us and we’re taking additional safety measures in store to keep our community safe.
wipes to sanitize carts
Providing sanitizer for
Customers and Associates
Additional store cleaning
Requiring all Customers
and Associates to wear a
face covering starting 8/3
Limiting the number
of Customers in store
at one time
One-way shopping aisles
to our Associates
Plexiglass shields at registers
Providing daily health
checks for our Associates
Frequently Asked Questions
How do I know which Ross stores are open?
To see if your local store is open and for the latest operating hours, please visit our Store Locator.
Do you have special shopping hours for seniors and those with higher medical risks?
Some stores have dedicated shopping hours for seniors and those with higher medical risks. Please check our Store Locator for more information.
What is your Return Policy?
Given our recent store closures, we are implementing a temporary return and exchange policy that extends the return window to 30 days after a store’s reopening. During this time, we will provide refunds in the original form of payment on merchandise purchased after February 16th. Additionally, to protect the health and safety of our Associates and Customers, we will be processing returns differently in-store. Returns will be held in quarantine for 72 hours prior to being returned to the sales floor. All other return policy terms apply. Please visit our Contact Us page for details.
Are fitting rooms open?
To protect the health and safety of our Associates and Customers, we have closed all fitting rooms until further notice.
Do you allow merchandise holds?
To protect the health and safety of our Associates and Customers, we have suspended merchandise holds until further notice.
Are you offering curbside pickup or online shopping?
All our bargains can only be found in store. Thanks for being a valued Customer and we hope to see you in our stores soon.