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Return Policies and Faqs

  • To protect the health and safety of our Associates and Customers, we will be processing returns differently in-store. Returns will be held in quarantine for 72 hours prior to being returned to the sales floor. The return policy terms below remain the same.

    Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

    Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

    A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

    Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. If merchandise was paid for with a check, cash will not be issued for five (5) days.

    Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

    Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

    Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

    Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

    Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

  • The Fine Jewelry return policy is the same as the store return policy with one addition – all Fine Jewelry return or exchanges must have the original ticket attached AND be accompanied by a receipt.

    Merchandise can only be returned to Ross Stores with a Fine Jewelry Department.

    The swimwear and lingerie return policy is the same as the store return policy with one addition – all swimwear and lingerie returns or exchanges must have the original ticket attached.

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Customer Contact Details

For additional inquiries not addressed in the above FAQ, please use the below form to contact us.

Customer Topic and Sub-topics of Inquiry

Enter a gift card number

Where did you purchase your merchandise?

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Do you have a receipt?
Enter a receipt number
Select a date

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